MVHR Heat Recovery Ventilation Design by Blauberg

UK Delivery:

Orders over £75 - FREE DELIVERY*

Orders under £75 - Delivery £4.95 including VAT

*A very small number of large heavy items may attract an additional pallet charge to certain areas. This charge is calculated based on the overall order value and the delivery postcode area. For example, large oil-filled heaters such as the 'Rointe Radiator Range' cannot be safely transported via standard courier services. Depending on your area, there will usually be a carriage paid order value threshold where FREE delivery can still be attained.

Overseas Customers:

Please feel free to contact us for a price if you would like delivery outside of the UK.

Same Day Despatch On In-Stock Items:

We despatch in-stock items on the same working day when they are ordered before 2PM GMT. You can always contact us after this time to see if it is still possible - we are keen to help where we can. If you need a timed delivery service (Before Noon, 10am, 9am and Saturdays etc) - then please contact us directly for a price.

"Fastlec- They really mean fast, press the enter key on your computer and the doorbell rings.

I have used Fastlec three times each time I have found them to be efficient fast and happy to give you information on their products."

If You Have A Deadline:

Out of stock items will show a 'usual' delivery time on the product page, we will notify you if they are likely to take any longer than this. If you have a deadline then please feel free to contact us by email, phone or fax - we can usually meet it!

Fast and Secure:

Most in-stock items are despatched via traceable and insured carriers on a next-day service.

Domestic Addresses: Our carriers deliver between 7.30am and 6.00pm. If you are not in when the carrier arrives, they will leave a card with instructions on how to arrange re-delivery or collection from your local depot.

Business Addresses: Our carrier will attempt delivery on a working day during normal business hours. If there is no-one to sign for the delivery, a card will be left and the parcel taken to the local depot for collection within one week.

Received Damaged:

Any items being returned as damaged in transit, requiring replacement or refund, should be notified to us, either verbally or in writing, within 24 hours of delivery and must be accompanied by clear photographs showing both the packaging - particularly any damage to the packaging - and also the damaged item(s). The correct paperwork can then be sent and these photographs will ensure that replacements or refunds can then be processed with a minimum of delay.

Storage Heater Deliveries:

Even when purchasing a single heater, it will be delivered on a pallet in an attempt to ensure no damage is caused during transit due to the weight of the unit and also the weight of the bricks to be fitted into the unit on installation. Multiple heaters may even mean multiple pallets. The nature and weight of these items mean a truck fitted with a tail lift is usually required and deliveries can, on occasion, be held up waiting for the availability of specialist transport although this is unusual. 

Today's couriers, due to stringent Health and Safety restrictions, who are employed to deliver your storage heater, are contracted to deliver to the external front of your property only and are not contracted to maneuver these heavy items into your house or to their final locations. The item will be delivered to the door of the outer building if access allows (low-level pump trucks are used to move the pallet, therefore, any steps on the way will make this difficult and will probably mean delivery to the bottom of the steps only).
It is your responsibility to ensure that you have adequate manpower (2 people recommended) to transport your new heater(s) and bricks from the delivery point to its final location without injury or damage to yourself, your new heater, or your property.

These considerations have been carefully designed to implement safe shipping and handling practices that will ensure safe and intact delivery of your heater and safe working practices for the delivery personnel.

If You Have An Item To Return

1. No Longer Required/Ordered Incorrectly

REQUEST RMA RETURNS AUTHORISATION HERE FOR ITEMS NOT REQUIRED-- Please include your order number/invoice number, full name, and details of the item

Unwanted goods can be returned for a refund. As long as the items are as new, unused, in the original packaging (unmarked and undamaged), and fully ready for re-sale we will happily take them back for a refund (please allow 7-10 working days for refunds). Buyer pays for return carriage. Goods must be returned within 14 days from the date of invoice. Specially altered items (such as cut lengths of cable for example) are non-returnable.

Business to Business (B2B) returns are subject to a 25% handling charge.

We have also negotiated a low price for returns via DPD which you can book here.

2. Received Damaged

REQUEST RMA RETURNS AUTHORISATION HERE FOR ITEMS DAMAGED-- Please include your order number/invoice number, full name, and details of the item and then damage.

Any items being returned as damaged in transit, requiring replacement or refund, should be notified, either verbally or in writing, within 24 hours of delivery and must be accompanied by clear photographs showing both the packaging - particularly any damage to the packaging - and also the damaged item(s). The correct paperwork can then be sent and these photographs will ensure that replacements or refunds can then be processed with a minimum of delay.

a) Click here for a pre-paid postage label* for you to return the unit to us and we will dispatch a replacement upon receipt (please mark the outside of the parcel with "Urgent Replacement Required" so that it can be quickly identified) - *If the parcel is larger than 61x46x46cm or heavier than 20Kg, then please contact us to arrange collection

OR

b) You can purchase an Advance Replacement unit, which we send to you, this allows you to have the units exchanged at your own convenience. Click here for a pre-paid postage label* so that you can then return the damaged unit to us for a refund (against the advance replacement). (The Advance Replacement can simply be purchased online as if you were buying a new unit, then REQUEST AN RMA when ready, to send the faulty unit back)

3. Faulty Unit (within 6 months)** 

REQUEST RMA RETURNS AUTHORISATION HERE FOR FAULTY ITEMS-- Please include your order number/invoice number, full name, full details of the item, details of the fault and whether you would prefer a refund or a replacement.

We understand that when this situation arises it can be a great inconvenience, so after checking with the manufacturer's technical helpline (Most suspected faults can be sorted out over the phone as they result from wiring or setup issues - which is a good thing as it saves you sending the unit back in the first place) we offer the following two options:

a) We can supply a pre-paid postage label* for you to return the unit to us and we will dispatch a replacement upon receipt (please mark the outside of the parcel with "Urgent Replacement Required" so that it can be quickly identified) - *If the parcel is larger than 61x46x46cm or heavier than 20Kg, then please contact us to arrange collection

OR

b) You can purchase an Advance Replacement unit, which we send to you, this allows you to have the units exchanged at your own convenience. We will provide you with a pre-paid postage label* so that you can then return the faulty unit to us for a refund (against the advance replacement). (The Advance Replacement can simply be purchased online as if you were buying a new unit, then REQUEST AN RMA to authorise the return of the faulty unit)

Suspected faulty items are 'tested' prior to refund or replacement.

When Returning ANY Item, Please Include:

1. A copy of your invoice or order confirmation
2. Your contact details including address
3. A clear description of the fault (plus any manufacturer's comments)
4. Your preference of replacement or refund where applicable (please allow 7-10 working days for refunds)
5. An RMA reference number (email [email protected] to obtain this)

**If a product fails after six months of receiving the item it is considered a warranty claim and is the responsibility of the buyer to pay for the return postage. We will then dispatch a free-of-charge replacement once the original has been received and tested. Book a DPD Return Here

REQUEST RMA RETURNS AUTHORISATION HERE-- Please include your order number/invoice number, full name, full details of the item, details of the fault and whether you would prefer a refund or a replacement.

If the faulty unit is returned within 30 days of receipt, then a refund or replacement can be issued. Faulty items returned after 30 days of receipt cannot be refunded, however, we can provide a replacement.

In some cases, we may offer a partial refund to cover the remaining part of any existing warranty rather than a replacement.

If the faulty unit is returned within 30 days of receipt, then a refund or replacement can be issued. Faulty items returned after 30 days of receipt cannot be refunded, however, we can provide a replacement.

If Fastlec no longer stocks the item, we will refund you the remaining of your warranty

Overseas returns - We are unable to cover the return or re-shipping charges on overseas purchases.