Orders over £50 - FREE DELIVERY*
Orders under £50 - Delivery £4.95 including VAT
On certain stocked, low weight items you may be offered a low weight economy post option at checkout.
*A very small number of large heavy items may attract an additional pallet charge to certain areas. This charge is calculated based on the overall order value and the delivery postcode area. For example, large oil-filled heaters such as the 'Rointe Radiator Range' cannot be safely transported via standard courier services. Depending on your area, there will usually be a carriage paid order value threshold where FREE delivery can still be attained.
We offer flat rate shipping costs to many countries. You can check your rate by adding any items to your shopping cart, then view the cart and then select your country from the drop down menu and click update. Most EC countries are now included. Please feel free to contact us if you would prefer a manual quote.
"Fantastic to see a company who don't charge extortionate surcharges to northern Ireland. Makes a huge difference. Thanks very much!"
We despatch in-stock items on the same working day when they are ordered before 2PM GMT. You can always contact us after this time to see if it is still possible - we are keen to help where we can. If you need a timed delivery service (Before Noon, 10am, 9am and Saturdays etc) - then please contact us directly for a price.
"Fastlec- They really mean fast, press the enter key on your computer and the doorbell rings.
I have used Fastlec three times each time I have found them to be efficient fast and happy to give you information on their products."
If You Have A Deadline:
Out of stock items can take up to 3-5 working days to deliver, we will notify you if they are likely to take any longer than this. If you have a deadline then please feel free to contact us by email, phone or fax - we can usually meet it!
Most in stock items are despatched via traceable and insured carriers on a next day service. Some smaller items may be despatched via 1st class post (We limit this during times of Royal Mail industrial action).
Domestic Addresses: Our carriers deliver between 7.30am and 6.00pm. If you are not in when the carrier arrives, they will leave a card with instructions on how to arrange re-delivery or collection from your local depot.
Business Addresses: Our carrier will attempt delivery on a working day during normal business hours. If there is no-one to sign for the delivery, a card will be left and the parcel taken to the local depot for collection within one week. Further re-deliveries to business addresses may attract a re-delivery charge.
Any items being returned as damaged in transit, requiring replacement or refund, should notified to us, either verbally or in writing, within 24 hours of delivery and must be accompanied by clear photographs showing both the packaging - particularly any damage to the packaging - and also the damaged item(s). The correct paperwork can then be sent and these photographs will ensure that replacements or refunds can then be processed with a minimum of delay.
Even when purchasing a single heater, it will be delivered on a pallet in an attempt to ensure no damage is caused during transit due to the weight of the unit and also the weight of the bricks to be fitted into the unit on installation. Multiple heaters may even mean multiple pallets. The nature and weight of these items means a truck fitted with a tail lift is usually required and deliveries can, on occasion, be held up waiting the availability of specialist transport although this is unusual..
Today's couriers, due to stringent Health and Safety restrictions, who are employed to deliver your storage heater, are contracted to deliver to the external front of your property only, and are not contracted to manoeuvre these heavy items into your house or to their final locations. The item will be delivered to the door of the outer building if access allows (low-level pump trucks are used to move the pallet, therefore, any steps on the way will make this difficult and will probably mean delivery to the bottom of the steps only).
It is your responsibility to ensure that you have adequate manpower (2 people recommended) to transport your new heater(s) and bricks from the delivery point to its final location without injury or damage to yourself, your new heater or your property.
These considerations, have been carefully designed to implement safe shipping and handling practices which will ensure a safe and intact delivery of your heater and safe working practices for the delivery personnel.