If You Have An Item To Return
1. No Longer Required/Ordered Incorrectly
Unwanted goods can be returned for a refund. As long as the items are as new, unused, in the original packaging (unmarked and undamaged), and fully ready for re-sale we will happily take them back. Buyer pays for return carriage. Goods must be returned within 30 days from the date of invoice. Specially altered items (such as cut lengths of cable for example) are non-returnable. Some specially ordered items may attract a handling/re-stocking charge.
Simply fill in the following form (Fastlec Online Returns Form) and on completion download and print off our Paper Returns Form.
3. Received Damaged
Any items being returned as damaged in transit, requiring replacement or refund, should be notified to us, either verbally or in writing, within 24 hours of delivery and must be accompanied by clear photographs showing both the packaging - particularly any damage to the packaging - and also the damaged item(s). The correct paperwork can then be sent and these photographs will ensure that replacements or refunds can then be processed with a minimum of delay.
4. Faulty Unit
We understand that when this situation arises it can be a great inconvenience, so after checking with the manufacturer's technical helpline (Most suspected faults can be sorted out over the phone as they result from wiring or setup issues - which is a good thing as it saves you sending the unit back in the first place) we offer the following two options:
- a) We can supply a pre-paid postage label* for you to return the unit to us and we will dispatch a replacement upon receipt.
- b) You can purchase an Advance Replacement unit, which we send to you, this allows you to have the units exchanged at your own convenience. We will provide you with a pre-paid postage label* so that you can then return the faulty unit to us for a refund (against the advance replacement). (The Advance Replacement can simply be purchased online as if you were buying a new unit, then notify us by e-mail or use the comments box in the checkout and we will send out the necessary paperwork)
* Some heavier/larger items may require carrier collection - If so, we will contact you to organise this.
Suspected faulty items are 'tested' prior to refund or replacement.
If a product fails after six months of receiving the item it is considered a warranty claim and is the responsibility of the buyer to pay for the return postage. We will then dispatch a free-of-charge replacement once the original has been received and tested.
Overseas returns - We are unable to cover return or re-shipping charges on overseas purchases.
If the faulty unit is returned within 30 days of receipt, then a refund or replacement can be issued. Faulty items returned after 30 days of receipt cannot be refunded, however, we can provide a replacement.
Need Some Help?
Need some help? Our phone lines are open Monday - Friday 7.30am to 5.30pm
Call us on: +44 (0)1903 255424
If you wish to get in touch with us via email, you can do on the email address below.
Find Our Store
Alternatively you can find the Fastlec store via the address below.
ADR Sussex Ltd (Fastlec)
Units M3-M5, Riverside Ind Est
Littlehampton, West Sussex