HeatMat neoStat-e Wireless Underfloor Thermostats

Fastlec

The HeatMat neoStat-e Wireless Thermostat The neoStat-e is a smart and stylish touch button thermostat, available from Heat Mat, with or without a

Due Back in Stock 29/08/2022

The HeatMat neoStat-e Wireless Thermostat

The neoStat-e is a smart and stylish touch button thermostat, available from Heat Mat, with or without a neoHub for wireless connectivity.

The wireless neoStat-e can be controlled by an app and requires the neoHub. Up to 32 rooms can be managed from a smartphone or tablet. 

Control your heating with your phone.

Using the location services feature on your iPhone or Android smartphone, Neo can help you reduce your energy consumption by turning the heating off when you're out.

Why choose the neoStat? 

  • Simple to use
  • Stylish interface
  • Wireless technology
  • Energy saving
  • Complete control from anywhere
  • Use as a thermostat timer or manual timer
  • Available in black, white or silver

You can easily and quickly upgrade an old thermostat to the neoStat-e.

The neoStat-e is an innovative controller, designed for underfloor heating.

Zoning the Heating System

Underfloor heating lends itself to being 'zoned' by dividing areas of your home into separate circuits with individual control. The neoStat-e and neoHub work in zones - individual thermostats are required for each zone.

Let’s assume you have decided on all the different zones in your home. There are the obvious zones, such as the kitchen, living room, office and bedrooms, but don’t overlook any en-suites. You may want to control the tile surface so it’s warm underfoot when you step out of the shower.

The neoHub

The neoHub allows control of the thermostat via an app on your smartphone. You must connect your mobile device to the same wireless network as the neoHub and download the app. Then register your account and follow the set-up instructions and program your zones. 

Sensor 

Configure for different sensor options such as the built-in air sensor, floor sensor or both. The display indicates which sensor is being used. 

Wireless connection

When the thermostat is connected to the neoHub a wifi symbol is visible.

Frost mode

Frost protection switches the heating system on if the room temperature drops below the pre-programmed frost level. The frost icon is displayed on the screen when this mode is active. 

Holiday

The holiday function reduces the set temperature to the frost protection temperature until you return. A holiday period starts at 00:00 the next day.

 

Write Your Own Review
Leave a review about this product

UK Delivery:

Orders over £50 - FREE DELIVERY*

Orders under £50 - Delivery £4.95 including VAT

*A very small number of large heavy items may attract an additional pallet charge to certain areas. This charge is calculated based on the overall order value and the delivery postcode area. For example, large oil-filled heaters such as the 'Rointe Radiator Range' cannot be safely transported via standard courier services. Depending on your area, there will usually be a carriage paid order value threshold where FREE delivery can still be attained.

Overseas Customers:

Please feel free to contact us for a price if you would like delivery outside of the UK.

Same Day Despatch On In-Stock Items:

We despatch in-stock items on the same working day when they are ordered before 2PM GMT. You can always contact us after this time to see if it is still possible - we are keen to help where we can. If you need a timed delivery service (Before Noon, 10am, 9am and Saturdays etc) - then please contact us directly for a price.

"Fastlec- They really mean fast, press the enter key on your computer and the doorbell rings.

I have used Fastlec three times each time I have found them to be efficient fast and happy to give you information on their products."

If You Have A Deadline:

Out of stock items will show a 'usual' delivery time on the product page, we will notify you if they are likely to take any longer than this. If you have a deadline then please feel free to contact us by email, phone or fax - we can usually meet it!

Fast and Secure:

Most in-stock items are despatched via traceable and insured carriers on a next-day service.

Domestic Addresses: Our carriers deliver between 7.30am and 6.00pm. If you are not in when the carrier arrives, they will leave a card with instructions on how to arrange re-delivery or collection from your local depot.

Business Addresses: Our carrier will attempt delivery on a working day during normal business hours. If there is no-one to sign for the delivery, a card will be left and the parcel taken to the local depot for collection within one week.

Received Damaged:

Any items being returned as damaged in transit, requiring replacement or refund, should be notified to us, either verbally or in writing, within 24 hours of delivery and must be accompanied by clear photographs showing both the packaging - particularly any damage to the packaging - and also the damaged item(s). The correct paperwork can then be sent and these photographs will ensure that replacements or refunds can then be processed with a minimum of delay.

Storage Heater Deliveries:

Even when purchasing a single heater, it will be delivered on a pallet in an attempt to ensure no damage is caused during transit due to the weight of the unit and also the weight of the bricks to be fitted into the unit on installation. Multiple heaters may even mean multiple pallets. The nature and weight of these items mean a truck fitted with a tail lift is usually required and deliveries can, on occasion, be held up waiting for the availability of specialist transport although this is unusual. 

Today's couriers, due to stringent Health and Safety restrictions, who are employed to deliver your storage heater, are contracted to deliver to the external front of your property only and are not contracted to maneuver these heavy items into your house or to their final locations. The item will be delivered to the door of the outer building if access allows (low-level pump trucks are used to move the pallet, therefore, any steps on the way will make this difficult and will probably mean delivery to the bottom of the steps only).
It is your responsibility to ensure that you have adequate manpower (2 people recommended) to transport your new heater(s) and bricks from the delivery point to its final location without injury or damage to yourself, your new heater, or your property.

These considerations have been carefully designed to implement safe shipping and handling practices that will ensure safe and intact delivery of your heater and safe working practices for the delivery personnel.

If You Have An Item To Return

Please Follow the Instructions Below Depending On Your Circumstances:

1. No Longer Required/Ordered Incorrectly

REQUEST RMA RETURNS AUTHORISATION HERE FOR ITEMS NOT REQUIRED-- Please include your order number/invoice number, full name, and details of the item

Unwanted goods can be returned for a refund. As long as the items are as new, unused, in the original packaging (unmarked and undamaged), and fully ready for re-sale we will happily take them back for a refund (please allow 7-10 working days for refunds). Buyer pays for return carriage. Goods must be returned within 14 days from the date of invoice. Specially altered items (such as cut lengths of cable for example) are non-returnable.

Business to Business (B2B) returns are subject to a 25% handling charge.

We have also negotiated a low price for returns via DPD which you can book here.

2. Received Damaged

REQUEST RMA RETURNS AUTHORISATION HERE FOR ITEMS DAMAGED-- Please include your order number/invoice number, full name, and details of the item and then damage.

Any items being returned as damaged in transit, requiring replacement or refund, should be notified, either verbally or in writing, within 24 hours of delivery and must be accompanied by clear photographs showing both the packaging - particularly any damage to the packaging - and also the damaged item(s). The correct paperwork can then be sent and these photographs will ensure that replacements or refunds can then be processed with a minimum of delay.

a) Click here for a pre-paid postage label* for you to return the unit to us and we will dispatch a replacement upon receipt (please mark the outside of the parcel with "Urgent Replacement Required" so that it can be quickly identified) - *If the parcel is larger than 61x46x46cm or heavier than 20Kg, then please contact us to arrange collection

OR

b) You can purchase an Advance Replacement unit, which we send to you, this allows you to have the units exchanged at your own convenience. Click here for a pre-paid postage label* so that you can then return the damaged unit to us for a refund (against the advance replacement). (The Advance Replacement can simply be purchased online as if you were buying a new unit, then REQUEST AN RMA when ready, to send the faulty unit back)

3. Faulty Unit (within 6 months)** 

REQUEST RMA RETURNS AUTHORISATION HERE FOR FAULTY ITEMS-- Please include your order number/invoice number, full name, full details of the item, details of the fault and whether you would prefer a refund or a replacement.

We understand that when this situation arises it can be a great inconvenience, so after checking with the manufacturer's technical helpline (Most suspected faults can be sorted out over the phone as they result from wiring or setup issues - which is a good thing as it saves you sending the unit back in the first place) we offer the following two options:

a) We can supply a pre-paid postage label* for you to return the unit to us and we will dispatch a replacement upon receipt (please mark the outside of the parcel with "Urgent Replacement Required" so that it can be quickly identified) - *If the parcel is larger than 61x46x46cm or heavier than 20Kg, then please contact us to arrange collection

OR

b) You can purchase an Advance Replacement unit, which we send to you, this allows you to have the units exchanged at your own convenience. We will provide you with a pre-paid postage label* so that you can then return the faulty unit to us for a refund (against the advance replacement). (The Advance Replacement can simply be purchased online as if you were buying a new unit, then REQUEST AN RMA to authorise the return of the faulty unit)

Suspected faulty items are 'tested' prior to refund or replacement.

When Returning ANY Item, Please Include:

  1. A copy of your invoice or order confirmation
  2. Your contact details including address
  3. A clear description of the fault (plus any manufacturer's comments)
  4. Your preference of replacement or refund where applicable (please allow 7-10 working days for refunds)
  5. An RMA reference number (email returns@fastlec.co.uk to obtain this)

 

**If a product fails after six months of receiving the item it is considered a warranty claim and is the responsibility of the buyer to pay for the return postage. We will then dispatch a free-of-charge replacement once the original has been received and tested. Book a DPD Return Here

REQUEST RMA RETURNS AUTHORISATION HERE-- Please include your order number/invoice number, full name, full details of the item, details of the fault and whether you would prefer a refund or a replacement.

If the faulty unit is returned within 30 days of receipt, then a refund or replacement can be issued. Faulty items returned after 30 days of receipt cannot be refunded, however, we can provide a replacement.

In some cases, we may offer a partial refund to cover the remaining part of any existing warranty rather than a replacement.

Overseas returns - We are unable to cover the return or re-shipping charges on overseas purchases.

If the faulty unit is returned within 30 days of receipt, then a refund or replacement can be issued. Faulty items returned after 30 days of receipt cannot be refunded, however, we can provide a replacement.

The HeatMat neoStat-e Wireless Thermostat

The neoStat-e is a smart and stylish touch button thermostat, available from Heat Mat, with or without a neoHub for wireless connectivity.

The wireless neoStat-e can be controlled by an app and requires the neoHub. Up to 32 rooms can be managed from a smartphone or tablet. 

Control your heating with your phone.

Using the location services feature on your iPhone or Android smartphone, Neo can help you reduce your energy consumption by turning the heating off when you're out.

Why choose the neoStat? 

  • Simple to use
  • Stylish interface
  • Wireless technology
  • Energy saving
  • Complete control from anywhere
  • Use as a thermostat timer or manual timer
  • Available in black, white or silver

You can easily and quickly upgrade an old thermostat to the neoStat-e.

The neoStat-e is an innovative controller, designed for underfloor heating.

Zoning the Heating System

Underfloor heating lends itself to being 'zoned' by dividing areas of your home into separate circuits with individual control. The neoStat-e and neoHub work in zones - individual thermostats are required for each zone.

Let’s assume you have decided on all the different zones in your home. There are the obvious zones, such as the kitchen, living room, office and bedrooms, but don’t overlook any en-suites. You may want to control the tile surface so it’s warm underfoot when you step out of the shower.

The neoHub

The neoHub allows control of the thermostat via an app on your smartphone. You must connect your mobile device to the same wireless network as the neoHub and download the app. Then register your account and follow the set-up instructions and program your zones. 

Sensor 

Configure for different sensor options such as the built-in air sensor, floor sensor or both. The display indicates which sensor is being used. 

Wireless connection

When the thermostat is connected to the neoHub a wifi symbol is visible.

Frost mode

Frost protection switches the heating system on if the room temperature drops below the pre-programmed frost level. The frost icon is displayed on the screen when this mode is active. 

Holiday

The holiday function reduces the set temperature to the frost protection temperature until you return. A holiday period starts at 00:00 the next day.

 

Write Your Own Review
Leave a review about this product

UK Delivery:

Orders over £50 - FREE DELIVERY*

Orders under £50 - Delivery £4.95 including VAT

*A very small number of large heavy items may attract an additional pallet charge to certain areas. This charge is calculated based on the overall order value and the delivery postcode area. For example, large oil-filled heaters such as the 'Rointe Radiator Range' cannot be safely transported via standard courier services. Depending on your area, there will usually be a carriage paid order value threshold where FREE delivery can still be attained.

Overseas Customers:

Please feel free to contact us for a price if you would like delivery outside of the UK.

Same Day Despatch On In-Stock Items:

We despatch in-stock items on the same working day when they are ordered before 2PM GMT. You can always contact us after this time to see if it is still possible - we are keen to help where we can. If you need a timed delivery service (Before Noon, 10am, 9am and Saturdays etc) - then please contact us directly for a price.

"Fastlec- They really mean fast, press the enter key on your computer and the doorbell rings.

I have used Fastlec three times each time I have found them to be efficient fast and happy to give you information on their products."

If You Have A Deadline:

Out of stock items will show a 'usual' delivery time on the product page, we will notify you if they are likely to take any longer than this. If you have a deadline then please feel free to contact us by email, phone or fax - we can usually meet it!

Fast and Secure:

Most in-stock items are despatched via traceable and insured carriers on a next-day service.

Domestic Addresses: Our carriers deliver between 7.30am and 6.00pm. If you are not in when the carrier arrives, they will leave a card with instructions on how to arrange re-delivery or collection from your local depot.

Business Addresses: Our carrier will attempt delivery on a working day during normal business hours. If there is no-one to sign for the delivery, a card will be left and the parcel taken to the local depot for collection within one week.

Received Damaged:

Any items being returned as damaged in transit, requiring replacement or refund, should be notified to us, either verbally or in writing, within 24 hours of delivery and must be accompanied by clear photographs showing both the packaging - particularly any damage to the packaging - and also the damaged item(s). The correct paperwork can then be sent and these photographs will ensure that replacements or refunds can then be processed with a minimum of delay.

Storage Heater Deliveries:

Even when purchasing a single heater, it will be delivered on a pallet in an attempt to ensure no damage is caused during transit due to the weight of the unit and also the weight of the bricks to be fitted into the unit on installation. Multiple heaters may even mean multiple pallets. The nature and weight of these items mean a truck fitted with a tail lift is usually required and deliveries can, on occasion, be held up waiting for the availability of specialist transport although this is unusual. 

Today's couriers, due to stringent Health and Safety restrictions, who are employed to deliver your storage heater, are contracted to deliver to the external front of your property only and are not contracted to maneuver these heavy items into your house or to their final locations. The item will be delivered to the door of the outer building if access allows (low-level pump trucks are used to move the pallet, therefore, any steps on the way will make this difficult and will probably mean delivery to the bottom of the steps only).
It is your responsibility to ensure that you have adequate manpower (2 people recommended) to transport your new heater(s) and bricks from the delivery point to its final location without injury or damage to yourself, your new heater, or your property.

These considerations have been carefully designed to implement safe shipping and handling practices that will ensure safe and intact delivery of your heater and safe working practices for the delivery personnel.

If You Have An Item To Return

Please Follow the Instructions Below Depending On Your Circumstances:

1. No Longer Required/Ordered Incorrectly

REQUEST RMA RETURNS AUTHORISATION HERE FOR ITEMS NOT REQUIRED-- Please include your order number/invoice number, full name, and details of the item

Unwanted goods can be returned for a refund. As long as the items are as new, unused, in the original packaging (unmarked and undamaged), and fully ready for re-sale we will happily take them back for a refund (please allow 7-10 working days for refunds). Buyer pays for return carriage. Goods must be returned within 14 days from the date of invoice. Specially altered items (such as cut lengths of cable for example) are non-returnable.

Business to Business (B2B) returns are subject to a 25% handling charge.

We have also negotiated a low price for returns via DPD which you can book here.

2. Received Damaged

REQUEST RMA RETURNS AUTHORISATION HERE FOR ITEMS DAMAGED-- Please include your order number/invoice number, full name, and details of the item and then damage.

Any items being returned as damaged in transit, requiring replacement or refund, should be notified, either verbally or in writing, within 24 hours of delivery and must be accompanied by clear photographs showing both the packaging - particularly any damage to the packaging - and also the damaged item(s). The correct paperwork can then be sent and these photographs will ensure that replacements or refunds can then be processed with a minimum of delay.

a) Click here for a pre-paid postage label* for you to return the unit to us and we will dispatch a replacement upon receipt (please mark the outside of the parcel with "Urgent Replacement Required" so that it can be quickly identified) - *If the parcel is larger than 61x46x46cm or heavier than 20Kg, then please contact us to arrange collection

OR

b) You can purchase an Advance Replacement unit, which we send to you, this allows you to have the units exchanged at your own convenience. Click here for a pre-paid postage label* so that you can then return the damaged unit to us for a refund (against the advance replacement). (The Advance Replacement can simply be purchased online as if you were buying a new unit, then REQUEST AN RMA when ready, to send the faulty unit back)

3. Faulty Unit (within 6 months)** 

REQUEST RMA RETURNS AUTHORISATION HERE FOR FAULTY ITEMS-- Please include your order number/invoice number, full name, full details of the item, details of the fault and whether you would prefer a refund or a replacement.

We understand that when this situation arises it can be a great inconvenience, so after checking with the manufacturer's technical helpline (Most suspected faults can be sorted out over the phone as they result from wiring or setup issues - which is a good thing as it saves you sending the unit back in the first place) we offer the following two options:

a) We can supply a pre-paid postage label* for you to return the unit to us and we will dispatch a replacement upon receipt (please mark the outside of the parcel with "Urgent Replacement Required" so that it can be quickly identified) - *If the parcel is larger than 61x46x46cm or heavier than 20Kg, then please contact us to arrange collection

OR

b) You can purchase an Advance Replacement unit, which we send to you, this allows you to have the units exchanged at your own convenience. We will provide you with a pre-paid postage label* so that you can then return the faulty unit to us for a refund (against the advance replacement). (The Advance Replacement can simply be purchased online as if you were buying a new unit, then REQUEST AN RMA to authorise the return of the faulty unit)

Suspected faulty items are 'tested' prior to refund or replacement.

When Returning ANY Item, Please Include:

  1. A copy of your invoice or order confirmation
  2. Your contact details including address
  3. A clear description of the fault (plus any manufacturer's comments)
  4. Your preference of replacement or refund where applicable (please allow 7-10 working days for refunds)
  5. An RMA reference number (email returns@fastlec.co.uk to obtain this)

 

**If a product fails after six months of receiving the item it is considered a warranty claim and is the responsibility of the buyer to pay for the return postage. We will then dispatch a free-of-charge replacement once the original has been received and tested. Book a DPD Return Here

REQUEST RMA RETURNS AUTHORISATION HERE-- Please include your order number/invoice number, full name, full details of the item, details of the fault and whether you would prefer a refund or a replacement.

If the faulty unit is returned within 30 days of receipt, then a refund or replacement can be issued. Faulty items returned after 30 days of receipt cannot be refunded, however, we can provide a replacement.

In some cases, we may offer a partial refund to cover the remaining part of any existing warranty rather than a replacement.

Overseas returns - We are unable to cover the return or re-shipping charges on overseas purchases.

If the faulty unit is returned within 30 days of receipt, then a refund or replacement can be issued. Faulty items returned after 30 days of receipt cannot be refunded, however, we can provide a replacement.

Shop with confidence at Fastlec


Here at Fastlec, we have been selling electrical products online since 2003, so as you can imagine by now we're really getting the hang of it. To prove it, you'll notice that our independent reviews are the best in the industry. We're always trying to think of ways we can improve the service to you.

Does that mean we never get it wrong? Of course not, but in those tiny number of cases, you'll find we pull all of the stops out to put things right for you.

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