Christmas & New Year Deliveries:
Please be advised that ALL carriers are extremely busy in the run up to Christmas so a small number of deliveries may experience short delays compared to the norm. During this time please allow extra time when organising tradesman to fit the item. Also, rather than take the day off work waiting in for a parcel, why not give us a neighbours address or your work address to deliver to if that's more convenient for you.
Telephone enquiry lines will be open at normal times as displayed except on the following days:
26th & 27th December - Lines closed
28th, 29th and 30th December - Lines open 8.30am until 12 Noon each day
2nd January - Lines closed
3rd January - All lines back to normal times
An answering machine service is available outside these times.
UK Delivery:
Orders over £49.99 - FREE DELIVERY
Orders under £50 - Delivery £4.95 including VAT
On certain stocked, low weight items you may be offered a low weight economy post option at checkout.
Overseas Customers:
We offer flat rate shipping costs to many countries. You can check your rate by adding any items to your shopping cart, then view the cart and then select your country from the drop down menu and click update. Most EC countries are now included. Please feel free to contact us if you would prefer a manual quote.
Same Day Despatch On In-Stock Items:
We despatch in-stock items on the same working day when they are ordered before Noon GMT. You can always contact us after this time to see if its still possible - we are keen to help where we can. If you need a timed delivery service (Before Noon, 10am, 9am and Saturdays etc) - then please contact us directly for a price.
If You Have A Deadline:
Out of stock items can take up to 3-5 working days to deliver, we will notify you if they are likely to take any longer than this. If you have a deadline then please feel free to contact us by email, phone or fax - we can usually meet it!
Fast and Secure:
Most goods are despatched via traceable and insured carriers on a 1-3 days service (85% are delivered next day). Some smaller items may be despatched via 1st class post (We limit this during times of Royal Mail industrial action).
Domestic Addresses: Our carriers deliver between 7.30am and 9.00pm. If you are not in when the carrier arrives, they will leave a card and attempt re-delivery the next day. After a total of 3 delivery attempts the parcel will be held at the local depot for a time to allow you to collect.
Business Addressses: Our carrier will attempt delivery on a working day during normal business hours. If there is no-one to sign for the delivery, a card will be left and the parcel taken to the local depot for collection within one week. Further re-deliveries to business addresses may attract a re-delivery charge.
Financial Information:
We do not hold any of your financial information on our system.
Returns:
If you believe an item to be faulty - We want to resolve this situation in the quickest way possible for you. Please in the first instance follow the manufacturers instructions closely as they often offer on-site help to rectify any installation issues. We find that over half of the items reported to be faulty have actually not been installed correctly and often a phone call to the manufacturer helps point the client in the right direction to rectify the mistake and get the item up and running without the need for the delay and cost involved in returns. Your items are covered by a minimum of 1 years guarantee and many items have additional manufacturers extended guarantees.
Non faulty returns - If you are not happy with your unused purchase for ANY reason then you can return it within 30 days in re-saleable condition for a prompt refund. Some specially ordered items may attract a re-stocking charge passed on from the manufacturer, although this is not common.
Damaged Parcels - We use the best couriers available so this is unusual. Please ensure sure that you sign 'damaged' any parcels with obvious signs of tearing or denting. Please notify us within 24 hours if there are any items that are missing or damaged from your delivery.
Storage Heater Deliveries:.
Even when purchasing a single heater, it will be delivered on a pallett in an attempt to ensure no damage is caused during transit due to the weight of the unit and also the weight of the bricks to be fitted into the unit on installation. Multiple heaters may even mean multiple palletts. The nature and weight of these items means a truck fitted with a tail lift is usually required and deliveries can, on occasion, be held up waiting the availability of specialist transport although this is unusual..
Today's couriers, due to stringent Health and Safety restrictions, who are employed to deliver your storage heater, are contracted to deliver to the external front of your property only, and are not contracted to manoeuvre these heavy items into your house or to their final locations. The item will be delivered to the door of the outer building if access allows (low level pump trucks are used the move the pallet therefore any steps on the way will make make this difficult and will probably mean delivery to the bottom of the steps only).
It is your responsibility to ensure that you have adequate manpower (2 people recomended) to transport your new heater(s) and bricks from the delivery point to its final location without injury or damage to yourself, your new heater or your property.
These considerations, have been carefully designed to implement safe shipping and handling practices which will ensure a safe and intact delivery of your heater and safe working practices for the delivery personnel.
Collect Your Storage Heaters:
If you would prefer to collect your new storage heater yourself we have several locations nationwide from where you may collect your new storage heater at a time that suits you.
The addresses of our UK collection points are listed below. These are warehouse collection points only, no payment facilities are available so your order must be placed with us either online or by phone in advance of collection:
Unit 1, Moorpark Industrial Estate, Glasgow G51 2HF
Unit 13, Duncrue Industrial Estate, Duncrue Road, Belfast BT3 9BP
Unit 4,Coronet Way, Centenary Park, Salford M50 1RE
Unit 1, Olympic Way (Off Park Lane), Sefton Business Park, Bootle, Merseyside L30 1RD
Unit 8, Pacific Avenue, Wednesbury, West Midlands, WS10 7WP
Tower Lane, Warmley, Bristol, BS30 8XT
Unit 4,Westwooods, Alphinbrook Road, Marsh Barton Trading Estate, Exeter, EX2 8QF
Unit 8, Waterloo Industrial Estate, Hedge End, Southampton, SO30 2QT
Unit 11, Crayfields Industrial Park, Main Road, St. Paul's Cray, Orpington, BR5 3HP
Unit 2, Queensway Court,Queensway, North Team Valley, Trading Estate, Gateshead NE11 0NX
Unit 1, Wakefield Road, Gildersome, Leeds, LS27 7HJ
Parkway House, Glaisdale Parkway, Glaisdale Industrial Estate, Bilborough, Nottingham NG8 4GP
Chiltern Trading Estgate, Grovebury Road, Leighton Buzzard, LU7 4TU
Unit 3,The Arena, Mollison Avenue, Enfield, EN3 7NL
