UK Delivery:
Orders over £49.99 - FREE DELIVERY
Orders under £50 - Delivery £4.95 including VAT
On certain stocked, low weight items you may be offered a low weight economy post option at checkout.
Overseas Customers:
We offer flat rate shipping costs to many countries. You can check your rate by adding any items to your shopping cart, then view the cart and then select your country from the drop down menu and click update. Most EC countries are now included. Please feel free to contact us if you would prefer a manual quote.
Same Day Despatch On In-Stock Items:
We despatch in-stock items on the same working day when they are ordered before Noon GMT. You can always contact us after this time to see if its still possible - we are keen to help where we can. If you need a timed delivery service (Before Noon, 10am, 9am and Saturdays etc) - then please contact us directly for a price.
If You Have A Deadline:
Out of stock items can take up to 3-5 working days to deliver, we will notify you if they are likely to take any longer than this. If you have a deadline then please feel free to contact us by email, phone or fax - we can usually meet it!
Fast and Secure:
Most in stock items are despatched via traceable and insured carriers on a next day service (85% are delivered next day). Some smaller items may be despatched via 1st class post (We limit this during times of Royal Mail industrial action).
Domestic Addresses: Our carriers deliver between 7.30am and 6.00pm. If you are not in when the carrier arrives, they will leave a card with instructions on how to arrange re-delivery or collection from your local depot.
Business Addressses: Our carrier will attempt delivery on a working day during normal business hours. If there is no-one to sign for the delivery, a card will be left and the parcel taken to the local depot for collection within one week. Further re-deliveries to business addresses may attract a re-delivery charge.
Financial Information:
We do not hold any of your financial information on our system.
Returns:
If you have an item to return, simply Click Here!
Storage Heater Deliveries:.
Even when purchasing a single heater, it will be delivered on a pallett in an attempt to ensure no damage is caused during transit due to the weight of the unit and also the weight of the bricks to be fitted into the unit on installation. Multiple heaters may even mean multiple palletts. The nature and weight of these items means a truck fitted with a tail lift is usually required and deliveries can, on occasion, be held up waiting the availability of specialist transport although this is unusual..
Today's couriers, due to stringent Health and Safety restrictions, who are employed to deliver your storage heater, are contracted to deliver to the external front of your property only, and are not contracted to manoeuvre these heavy items into your house or to their final locations. The item will be delivered to the door of the outer building if access allows (low level pump trucks are used the move the pallet therefore any steps on the way will make make this difficult and will probably mean delivery to the bottom of the steps only).
It is your responsibility to ensure that you have adequate manpower (2 people recomended) to transport your new heater(s) and bricks from the delivery point to its final location without injury or damage to yourself, your new heater or your property.
These considerations, have been carefully designed to implement safe shipping and handling practices which will ensure a safe and intact delivery of your heater and safe working practices for the delivery personnel.
Collect Your Storage Heaters:
If you would prefer to collect your new storage heater yourself we have several locations nationwide from where you may collect your new storage heater at a time that suits you.
The addresses of our UK collection points are listed below. These are warehouse collection points only, no payment facilities are available so your order must be placed with us either online or by phone in advance of collection:
Glasgow
Belfast
Salford
Bootle,
Merseyside
Wednesbury, West Midlands,
Warmley, Bristol,
Southampton
Orpington, Kent
Gateshead
Leeds
Nottingham
Leighton Buzzard
Enfield
